FAQ - TravelingPetProducts.com

Question: I have a APO or FPO shipping address. Do you ship to me?

Answer: Yes. A few of our products will ship to APO or FPO for those that do not, we recommend signing up for an account at http://www.apobox.com and use your new US address for your order.

Question: I placed an order on your website but didn't receive any email confirming my order.

Answer: If you haven't received an email confirming your order check your bulk mail folder. You may need to adjust your spam blocker to recieve our email.

Some internet providers like hotmail see our emails as spam and automatically delete them. We are currently working on this issue. Please bear with us.

Question: Is it safe for me to purchase with my credit card?

Answer: Your online security is very important to us. We protect sensitive information using state-of-the-art encryption, so your data is not available to anyone. We use Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). We also verify that your browser supports SSL 3.0 or higher.

Question: What payment methods are excepted?

Answer: We except credit cards, bank transfers and more.

Question: How long will it take to get my order?

Answer: Most products ship in 1-3 business days of your order. Certain products take longer. These products will specify shipping times on the product page.(usually 2 weeks). Once shipped it depends on the carrier and where your located. Shipping to Canada via UPS Express. Shipping varies for Alaska and Hawaii. We ship a variety of ways including USPS Priority mail, UPS Ground, DHL, and FedEx Ground. We reserve the right to choose the carrier for product delivery. If you desire to get your order very quickly please contact us and we will do everything we can to expedite your order.

Question: What is your return policy?

Answer: Your Satisfacton is Guaranteed!!

If, within 30 days of receipt of your product, you are not completely satisfied with your order, you may return unused or defective merchandise for a prompt, no hasstles, refund or exchange less shipping. Returned merchandise MUST be unused and in the original condition. Please check the product description as a handful of items do not carry our standard return policy. Returns of any merchandise marked "shipping included" or "free shipping" are subject to a 15% restocking fee. A few products have restocking fees that will be noted in the product description. Please contact us for an RA# prior to ALL returns or exchanges. See our contact us page. See our terms and conditions for more information.

Question: Do you have a minimum order amount?

Answer: We do not have a minimum order amount.

Question: What happens if something arrives damaged?

Answer: Products that arrive damaged will be replaced at no charge to the customer. Please contact us immediately for details on getting a replacement.

Question: How can I calculate my shipping charges?

Answer: Shipping changes are based on your overall order amount in your shopping cart. Excludes products with "Free Shipping" offers.

Total Sale Shipping Cost

Up to - $14.99 $ 7.45

$15.00 - $24.99 $ 8.99

$25.00 - $49.99 $11.30

$50.00 - $80.00 $13.00

$80.01 - $100.00 $16.00

$100 - $150.00 $21.00

$150.01 - $200.00 $26.00

Over $200.00 FREE

Question: How will my personal information be used?

Answer: Rest assured that we do not give any customer information to third parties. For more details on how your information is used please see are privacy policy.

Question: Do I have to pay sales tax?

Answer: Sales tax is only required for residents with a shipping address in California, Florida, Massachusetts, Illinois, and Pennsylvania.. All other states are not required to pay sales tax.

Question: If I purchase the travel car harness and it doesn't fit, can I exchange it for another size?

Answer: If you purchased a size that did not fit your pet you could exchange or

return it within 30 days of receipt (less shipping). There is no fee for any product exchange with the exception of any Ruff Rider product. Details on fees for exchanging a Ruff Rider product will be noted in the product description. For complete details on returns see our terms page.

Question: Do you ship internationally?

Answer: We will process international orders however we are unable to ship internationally at this time. Please specify a U.S. shipping address at time of checkout.